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Matt Cutts covers this in some detail on a Webinar.  If you can fix it, do so, but it would appear that Google do try and make allowances for e-commerce sites where content is duplicated across size colour matrix, being the product description is often duplicated without any other option. Check Youtube for Matts webinar Bruce

I can totally understand that frustration, however It's not about whether you're a Pro Subscriber or not. Our site isn't currently set up to work as Facebook or other sites with on-going private messages unfortunately. The more messages sent, means the higher amount of spam that comes through, which we currently don't have a team to support the influx of spam reports.

Check our recommended companies page. There are several UK companies on there, and you can filter by PPC. Hope this helps!

"Large pictures tend to be bad for user experience." I disagree. I think what you mean is slower loading is bad for the user experience. Higher quality pictures are better for the user experience. I've been looking into deferring loading of the additional slider images. That should definitely improve load time as all the bandwidth can be used to download the first slider image. Also the first slider image if you use a progressive format should show something quickly and then improve over time.

Another thing which is weird: If I google "site:medexpress.co.uk" the page /clinics/erectile-dysfunction/viagra appears. If I google "site:medexpress.co.uk viagra" that page no longer appears! I could see why my page would have maybe dropped in the rankings but to go from a rank of around 30-70 for most of the keywords for this page to dropping off the index points to something more extraordinary. Its been like this for almost two weeks and I'm considering maybe changing the URL (as I mentioned other long-tail optimized blog pages are now starting to rank so it appears to be just this page). Is it possible this page has been moved to the supplemental index for some reason?