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After further looking at his search results I noticed that his keyword that he was number 1 for the last 3 years. Tacoma Auto Care was still showing high up in the organic results. Number 4 behind 2 yelp results and one other company. But he was still number 10 to 15 in the 3-pack results for the same keyword. This leads me to conclude that the Yellowpage links destroyed his NAP with all the different cities they added. See picture attached Also when you use the same search terms in BING there is NO LOCAL Penalty. Bing Tacoma Auto Care Bing Tacoma Auto Repair www.philsautocareinc.com shows up number 1 and number 3 respectively. Now we all know how to knock out our local competition in Google Don't We? 12192016233328.PNG

Yes my thoughts were initially that the site was hacked. Interesting that the technique still works. I googled Cialis online and found that the top 5 results were all black hat. So I guess Google is still vulnerable.  Thanks for the answer.