Hi Melinda,
My name is Chris Hicken and I'm President of UserTesting.
We've always considered UserTesting a company that delivers world-class service, so it's disappointing to read about the bad experience you had with us.
Are you willing to give us a chance to make it up to you? I think I know what happened -- if we can have a brief conversation, I think we can fix this. We're also in the middle of changing our agency/partnership strategy, and your feedback would be helpful.
My apologies again,
Chris
