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Hi Aaron, In the example you've provided, I'm 99% sure that the photo of the man is stemming from his Google+ Local page. Contrast that to this search in which a business owner photo is appearing within the organic SERP, presumably due to rel=author or rel=publisher markup: http://www.google.com/search?q=tech+squad&rlz=1C1CHFX_enUS511US511&aq=f&oq=tech+squad&sourceid=chrome&ie=UTF-8#hl=en&sugexp=les%3B&gs_rn=5&gs_ri=psy-ab&gs_mss=barbara oliver jew&pq=tech squad wi&cp=22&gs_id=a6&xhr=t&q=barbara+oliver+jewelry&es_nrs=true&pf=p&rlz=1C1CHFX_enUS511US511&sclient=psy-ab&oq=barbara+oliver+jewelry&gs_l=&pbx=1&bav=on.2,or.r_gc.r_pw.r_qf.&fp=1cc4a42c76cdcbc&biw=1366&bih=625 You can read more about this markup here: http://localsearchforum.catalystemarketing.com/google-local/2400-critical-4-local-author-rank-publisher-author.html But the display in your example seems simply to be coming for the business' Google+ Local page.

Hi Francisco, Thanks for your response.  The sitemaps have been submitted to Bing at the same time as when we submitted to Google.   In BWT, it shows all 60,000 links as submitted, however it only shows 99 URL's as indexed.  I have recently tried increasing the crawl rate in BWT as well.  BWT also has an area to submit URL's that have been updated however they have a limit on how many you can submit per day/month.  Normally I would attribute it to Bing just updating slower, but this site has been around for a few years and has indexed tremendously on Google with number 1 rankings on hundreds of keyword searches. Does this help narrow our issue down?   What else can we do with Bing that we have not already done?  Yahoo has the same issue, which I assume is do to the merger.  Thanks.