Welcome to the Q&A Forum

Hi Tom, I'd definitely have a go at the suggestions provided by Verb Interactive and see if that makes any difference. It could be a case of Google not yet approving your domain for rich snippets in search results. Have you ever had rich snippets appear in search results yet? If not, it can take some time and Google need to see the right markup and quality signals in order for this to happen. Cheers. Paddy