Community Discussion: Did Your Google Listing Suddenly Disappear?

[David-Kley]

Google has been messing up a lot lately.

First, the new Google Business manager is HORRIBLE. (sorry, had to get that out of the way first). Google Plus and Local used to be so easy to manage and use, but now you have to go through more page to do the same things. Just my personal opinion.

We have also been noticing reviews disappearing from local listings, and when we call them and ask what's up, they (Google) say it is a technical issue with Google Business and that the reviews "may" return once the bug is worked out. We have a lawyer-client that has worked extremely hard to get over 90(!) legitimate 5-star reviews, only to see them cut that back down to 60. Then, after we called and complained, 3 days later they were back.

[MiriamEllis]

I love the spirit of experimentation, but it's important to remember that any failure to represent your address exactly as it appears in the real world is a violation of Google's guidelines.

[MiriamEllis]

Hi Calico!

So appreciate you returning with a progress update on this. I see what you see. Kind of a pain to have to pay for visibility you previously enjoyed for free, but at least there is something you can do

[MiriamEllis]

Oh, man! Not this:

Google Business and that the reviews "may" return once the bug is worked out.

It has been 4 years since Google's last major review fiasco. Hope this doesn't turn into round 2. Thanks for mentioning, David, and sorry Google Business Manager is giving you a headache.