Unable to update client address in G+/Moz Local

[BrianAlpert78]

Hello,

I'm having an issue with Moz Local that involves a few complicating factors. I have a client who has moved to a new office and I was hoping to use Moz Local to help keep their NAP consistent during the transition.

Unfortunately, I don't have access to the Google+ page that was set up for the business (and neither does my client). The client is relatively new, so we suspect the page was set up by the person/agency that set up their website previously. And since Moz Local gets the business address from the Google+ page it finds, and I can't access that page to change its address, I can't update the address in Moz Local.

I DO have access to the client's website and Facebook account, and have already updated their listed address on those pages, but the Google+ page seems to still be a problem for verification.

One of the other wrinkles is that since I have updated the Facebook page to show the new address, Moz Local has picked that up as a completely separate listing (a listing that uses an "and" instead of an "&" in the name). I was hoping to claim/verify THAT listing and see if I could merge the 2, but this other listing shows up as a separate purchase on Moz Local. I would prefer not to have to pay twice for the same listing, if at all possible.

I would try to change the Facebook page name to use "&" instead of "and" in the hopes that Moz Local might recognize that it's the same business, but it looks like Facebook only allows you to change a page's name once, and I don't want to burn what might be needed to solve some other future problem.

Lastly, the Moz Local listings are under another Moz account. I DO have access to that account, and can provide any specifics to the Moz staff if needed.

To sum up: I can't change an address on Google+ and therefore cannot change the address on Moz Local. I'm not sure if this is a Moz Local issue, a Google+ issue, or (most likely) an issue on both ends, so any suggestions would be most appreciated.

Thanks!

[PatrickDelehanty]

Hi Brian

Check out this resource - you can request management of the Google+ page. Let me know if that helps you out or if you are able to verify it. Usually, Google+ has a button on the profile page that says "Is this your business?" Click that button and it can walk you through the process.

If you are unable to do so, go through this help section on Google My Business Help - they have troubleshooting options for you.

Hope this helps! Good luck!

[JordanRailsback]

Howdy!

Thanks for reaching out, and sorry for the trouble! Attempting to gain access to the Google+ page in the way that Patrick mentioned would definitely be something that I'd recommend :).

Also, there are a few things that we should be able to check for you if you'd be able to send your account email and listing info over to help@moz.com. It's potentially possible that the listing is validated against Facebook rather than Google+, but our system is encountering a road bump that has stopped it from automatically updating. At any rate, I'd be happy to take a look!

[BrianAlpert78]

I'll try that, thanks.