Homepage Not Displaying Changes

[KempRugeLawGroup]

I changed our homepage banner image, and the change shows up if I'm logged into site (it's a WP site). However, when I log out of WP and go to the site, the change doesn't display. I've cleared the cache's, tried different browsers and on different devices, but it only shows the updated version when I'm logged in.

Why would that be? And, how can I "force" it to update?

Thanks so much!

Ruben

Site: www.kempruge.com

Attached is what it is supposed to display.

XxLWPCA.jpg?1

[kwoolf]

The fist thing to look at is to see if the template/plugin/page is published. If so, I'd check if your CloudFlare cache. Read up on how to purge the cache here https://support.cloudflare.com/hc/en-us/articles/200169246. This is most likely your problem. If this doesn't help, I'd use dev mode on Cloudflare and start checking caching plugins and memcache.

It's also helpful to rename your new images, i.e., Web-Header-New.jpg to Web-Header-New-2.jpg, so you're not overwriting the previous image that was already cached. You'd have to wait for the cache to expire for a new image to show if the names are the same.

[Linda-Vassily]

I have not had this problem myself, but a search turns up the possibility it is your plugin, W3 Total Cache. Here is a link about how to clear the cache, in case you want to try this: http://www.inmotionhosting.com/support/edu/wordpress/recommended-wordpress-plugins/clearing-cache-in-wordpress

[KempRugeLawGroup]

Yup, cache on the backend...ah, I should have known that one!

Thank you both; I greatly appreciate it!

• Ruben