OSE unavailable and Rank Tracker not refreshing

[DJ123]

I tried to submit a help ticket, but the help tickets also are not working!

OSE for at least the last 12 hours has been returning Unavailable.  Also, Rank Tracker never updates and just endlessly spins.

Can someone shed some light on the issue and when the solution will be implemented?

Thank you

[Christy-Correll]

Hi DJ123,

Thanks for reaching out. Unfortunately, we are experiencing intermittent issues with our tools as a result of ongoing DDoS attacks. I am so, so sorry for the frustration and inconvenience this is causing you.

Rest assured, our engineers are working as hard as possible to resolve the attacks and resulting instability of our tools. For ongoing status updates on the situation, please visit Moz Health. For details on the DDoS attacks on Moz, please check out this article from the NYTimes: Tally of Cyber Extortion on Tech Companies Grows.

We are grateful for your patience, DJ123.

Kind Wishes,
Christy

[DJ123]

Thank you for the update, that is brutal.

For the engineers who will work a 18 hour shift, I salute you. 

[Christy-Correll]

No kidding, right? Thanks so much for your support, DJ123! I love your attitude, and am very happy to have you in the Moz community.