Knowledge Graph

[0102345]

We recently re-designed our company website, and the knowledge graph no longer displays when Googling our company name. I've searched for info on this, and even spoke with someone from Google, and it seems like there are no real answers. Our G+ profile is optimized and we're even a part of the Google Partner network. I've had the site re-crawled, and everything is okay in webmaster tools. Any insights? Thanks.

[iSTORM-New-Media]

When you say knowledge graph, is it a knowledge graph box returning info on the company from wikipedia (such as when you search for "IBM")? Or is it a a Google+ Local box (like when I search "harper's burger bar kingston")?

I've had this issue before with Google+ Local. It happened because of duplicate places accounts for the same business. Getting the one account removed and the other verified (both location and website), got this fixed however. The box like the one for the burger bar is to do with Google+/Places. Also, do you have any publisher tags set-up? That may help as well.

[Dr-Pete]

Yeah, this is a critical point - you have to pin down where the old entry came from, to sort out if this is a G+ issue or a data issue in something like Freebase. Keep in mind, too, that knowledge panels can come and go, and may depend on things like your brand authority.