A plea to 64-bit users

[Horizon]

Hi all,

Sorry for the un-SEO-related question.

I have had a few complaints that one of my websites is not fully compatible with 64-bit OS / browsers. I don't have access to a 64-bit machine, so this is a plea for someone to have a quick peek for me.

The website (homepage works fine) - http://france-classified-ads-frenchentree.com

Search results page (also works fine) - http://france-classified-ads-frenchentree.com/search/action/browse/search_category/0/new_category/34

Ad details page (broken!) - http://france-classified-ads-frenchentree.com/ad/17887-Left-Hand-drive-Peugeot-207cc

The above ad details page is apparently appearing as just a blank page - correct? Can anyone suggest a fix? (The software is off-the-shelf, and my suspicion is that the software is not compatible).

Thanks very much in advance of any responses!

Matt

[matbennett]

What is supposed to be broken?  Can't see anything obvious in Chrome, Firefox or IE on Win7 64bit

[Horizon]

Hi Mat,

The ad details (the third link) are apparently not appearing - it's just loading a blank page. Assume you can see the advert, the template, etc?

Cheers

Matt

[matbennett]

Yup - all works for me.

[Horizon]

How weird... I've had at least half a dozen folk complain about this error and all on 64-bit OS. Perhaps there is something else at fault then... Cheers Mat!

[Highland]

Major question:

Obviously they're running a 64 bit OS but what about the browser? For instance, Mat said he tested in Chrome, Firefox and IE. Of those, only IE has an official 64 bit version (and Windows defaults to the 32 bit version by default).

Using Waterfox (unofficial 64 bit build of Firefox) and IE9 64 bit the ads page loads fine. However, there was a 64 bit build of IE 8. Is it possible that could be the issue? My bet is that it's an IE issue and not a 64 bit one.

[Horizon]

Thanks for the response. Users had tested in IE, Chrome and Firefox and it caused an issue on each one. I have tested the site in every version of IE on a 32 bit OS with no problems.

I'm getting rather stumped. My latest user stated that he's running the professional version of XP, but "on an old laptop with a home version of XP 64-bit, it works fine". So I guess the 64-bit isn't the issue. I really can't imagine that there's any difference between the home OS and professional OS.

Oh well... I'll keep looking! Thanks for the responses.