Best practices for fixing 500 errors

[jmansd]

How should I deal with a 500 errors?

[itrogers]

Depends on what framework or CMS you are using. Do you have any more info? Check your htaccess file for any malicious code.

[jmansd]

The CMS is called Modx.  The developer has not given me access to the htaccess, because there is a redirector set-up in the CMS (BS!).

I have a list of 135 500 errors via open site explorer.  What could be malicious about the 500 errors?

[ShaMenz]

Hi Josh,

If you have a list of actual URLs which always return a 500 Error, the problem is a bug in the code.

You should send the list of URLs to your developer and ask him/her to fix them. Often, once a bug is identified and fixed, it will correct all or most of the errors.

If you check the URLs and find that the 500 Errors are intermittent (sometimes OK, sometimes returning an error), you should  take a look at this question I answered about random 500 Errors.

Hope that helps,

Sha