Seomoz staff help needed

[francesco-285016]

I have this new client new domain new website,

www.ard.uk.com

when seo moz crawls the site it says it has 24 million links mozrank of over 7, looks amazing but impossible can someone as seomoz have a look please

[jcolman]

Interesting.  When I look at the site in Open Site Explorer, it doesn't seem to return any kind of link metrics whatsoever, which is what you'd expect for a new site.  Maybe the new Linkscape index update has solved this issue?

[vforvinnie]

Same for me.  The toolbar shows zero links and no MozRank.

[francesco-285016]

ive attached screen shot

6juHj

[francesco-285016]

ive attached screen shot

6juHj.jpg

[CPU]

Have you tried emailing help@seomoz.org

My SEO Moz Toolbar is telling me that the homepage has no links from no domains and that the domain has 24 million links from over 150 thousand domains and the Open Site Explorer isn't showing anything.

There is obviously an issue and you should definitely contact SEO Moz directly rather than just posting on the Q&A part of the site.

[AaronWheeler]

| Francesco | less than 1 hour ago | Edit |

Hey Francesco!

So, I think I figured out why this is happening. Unfortunately, this website is based on the uk.com domain, which looks and acts like a ccTLD. However, the ccTLD uk.com isn't actually a ccTLD at all, which is why we are treating your site like a subdomain in Linkscape/OSE/Link Analysis in the Web App (Link Analysis is based on domain data instead of subdomain). All of the sites on .uk.com are actually subdomains of the root domain http://uk.com, so when you run your OSE searches, keep that in mind. If you look at your root domain, you'll actually be looking at http://uk.com. I hope this information helps! Sorry for the OSE/Link Analysis confusion. Let me know if I can explain this better!