Incorrect Image returned in Yahoo search results

[firecatsue]

A client (healthcare practice) is reporting an incorrect profile image associated with one of their providers (another provider in the same practice). They sent a screenshot.

I've been unable to replicate the issue, and Yahoo is only 4% of the search traffic. Questions:

Is 4% search traffic from Yahoo roughly normal? Is it lately increasing? I'm finding reports of malware Chrome/Firefox extensions that switches the default search engine to Yahoo search to drive revenue.

This client was formerly on Yext, and possibly, someone could have associated the wrong image. Would WhiteSpark or Moz Local be of any help?

Do you know a way for us to address the problem? Request a re-crawl from Yahoo or request removal?

Thanks in advance.

[RossKernez]

Hi Susan Price,

4% search traffic from Yahoo Search Engine is quite normal. If I were you I would get a regular citation audit service on that business to make sure that all profile images are consistent and have the same NAP( name, address, and phone number. I used a Loganix to do that, but Moz or WhiteSpark might work as well.

Ross

[firecatsue]

Thanks, Ross.

[Guest]

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