No access to the Analytics part of the website. Help?

[libbyh2019]

I have accepted a seat on my managers subscription to help look into our website and the analytics part specifically but every time I try to access wither the keyword explorer or any other of the analytics part of the website it appears that there is a broken link and will just show a white screen with only the headers and footers intact.
Could someone please let me know how to resolve the issue?
Kind regards,
Olivia Houghton.

[eli.myers]

Hi Olivia,

Thanks for reaching out to us! I see you have also addressed a message to help@moz.com and we will get back to you ASAP

Best,

Eli