Business has one toll free number, but multiple locations

[lfrazer123]

Hello,

The business I work for has one toll free number (it's addiction treatment) but multiple locations. How do I handle NAP? Clients that want help call a toll free number and get recommended to specific locations.

Thanks!

[MiriamEllis]

Hello There!

Thanks for asking a good question. The best practice for this is found in Google's guidelines, which state

-Provide a phone number that connects to your individual business location as directly as possible

• Use a local phone number instead of central, call center helpline number whenever possible.

So, it will be best if each of your facilities publishes its own, local number.

[lfrazer123]

Thanks for this- the problem is, admissions (which is where most new patients will be calling for help) is the toll free number. It is only through admissions, that what kind of center they should start with should be determined.