Cancellation and Refund

[Nadia89Mohamed]

I have cancelled the subscription before the end of the trial, but I have been charged anyway. Why? How should I proceed to receive a refund? Thanks

[tawnycase]

Hi Nadia! Tawny from Moz's help team here.

We've already taken care of this! But just for future reference, for any billing or account-related issues, please write in directly to help@moz.com and we'll sort things out in a private setting, rather than in this public forum.

Thanks!

[Abhinbite]

Hi Team, I'm Abhinay Penta, I used moz a month back with free subscription and never returned back to the website since then but I've been charged 179 USD(244.07 CAD) without any notification or reminder on 22nd September 2019.  I tried reaching you over phone,  but no contact number is available on web, I request for the refund, since I'm not going use your services anymore and would like to cancel my subscription permanently.

Regards, Abhinay Penta

[IslamSaleh]

Hi there,

I'm facing the same issue now, Did you receive you money back?! and How?