Yahoo Local Business Listings Hijacked

[SS.Digital]

We are a solar company with three locations.  When claiming our business listings on Yahoo (Yext), we noticed that one of them had already been claimed.  The name of our company and our phone number were changed to a lead generation company.  Upon further inspection, this company has hijacked hundreds of listings throughout the state and the country.

To see the extent of it, go here:
https://search.yahoo.com/local/s;_ylt=A0SO8odHUOZZdVUAYwBXNyoA;_ylu=X3oDMTByNWU4cGh1BGNvbG8DZ3ExBHBvcwMxBHZ0aWQDBHNlYwNzYw--;_ylc=X1MDMTM1MTE5NTExOARfcgMyBGdwcmlkA3loNXdiQlJqVE9HMm9MdXlUSklLdEEEbl9zdWdnAzEEb3JpZ2luA3NlYXJjaC55YWhvby5jb20EcG9zAzAEcHFzdHIDBHBxc3RybAMEcXN0cmwDMjIEcXVlcnkDc29sYXIgY29ubmVjdG9yIGlydmluZQR0X3N0bXADMTUwODI4MTk4MA--?fr2=sb-top-search&p=solar+connector+irvine&fr=yfp-t-

Or, just search in Yahoo's Local search section for "Solar Connector Irvine" or pretty much any city in California.

On every hijacked listing, the company name is changed to "Solar Connector" and the phone number is changed to a unique local number, but all the other information is left the same.  Now when people think they are calling our business, they get a shady lead gen company instead.  I have submitted a request to Yext and have tried (and failed) to find a support phone number.    This is a widespread, blatant fraud, and I would hope they would have interest in fixing it.

Solar Connector (fake name) is associated with SolarAmerica.com, which is run by Clean Energy Experts, which was purchased by Sunrun (a publicly traded company).

My specific question is, does anyone have any insight on the best method for getting help from Yahoo/Yext?  Other than through their "help portal" on the website.  I need to speak with a human being.

[Guest]

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[MiriamEllis]

Hi SSDigital,

Ooof...listing hijacking is truly awful. I'm so sorry for the trouble you're experiencing, and even sorrier to have to mention that it's not uncommon. Here's a phone number for Yext: 888-444-2988. Hope it helps!