Express Update Error: Phone Call Verification Looping

[JasonKhoo]

In the latter half of the year I've noticed some changes with Express Update. When I get to the phone call verification point, everything works fine. The call goes through, I get the code on my screen and input it. However, what I've noticed is that the voice prompt says everything is complete, but on the screen it doesn't go to the dashboard. It loops back to the phone call verification phase.

Every time I've had this issue, which is about 6 - 7 times now, I send an email to Infogroup and they tell me to customer support. Each time they tell me that their system has a bug. Express Update has not worked for almost 6 months now. The person helping me will always ask if I'm an SEO company. If you say yes, they will start pushing a new package.

I'm just checking if anyone else has had this issue. I'm not sure if this is how they are vetting SEO companies. I'd like to make the phone call verification process easier.

[MiriamEllis]

Hi Jason,

While I've not personally experienced this bug, I can imagine how frustrating it is! I think it's issues just like this one that have contributed to the popularity and rise of paid location data management services (like Moz Local, Whitespark, etc.). The days of spending hours banging one's head against a monitor over a single citation source are, fortunately, numbered, due to the emergence of these tools which resolve most (though not all) verification problems.

I wish I had a solution for you. You'll likely just have to keep phoning customer service until you can get someone to understand how irritating this bug is. Or, if you've run out of patience with the issue, consider the alternatives to manual management.