GMB Listings: No customer actions data for the last week

[Decagon_Digital]

The medical clinic listings I manage for a client are showing zero customer actions for the last week (since Oct. 9). Visit your website, request directions, calls -- all dropped to zero. Only the View Photos metric is continuing as normal.

The same thing has happened to the "Where customers view your business on Google" and numbers from listings on search and on maps.

This has happened across multiple (20+ so far that I've checked) listings. Has anybody else seen this?

[TheSymmetran]

Google local listings are just like organic site listings. Someone else could have gone on steroids and got you ranked lower in those results. Chances are if you go and end up on page 2 of local results, those actions can suddenly drop to near 0.

Also to be sure of actual problem, check with the business and its walk-ins or calls and see if they can correlate a drop in that as well with the drop on these reported numbers online.

Double check your locations remain verified and no funky secondary admins are messing around with them.

Review all your settings and make sure nothing has been inadvertently changed to the wrong setting.

Short of these, you should probably reach out to Google for assistance right away before this gets worse or results in serious issues with bottom line...

[Decagon_Digital]

Just checked GMB this morning, and all the data is there now! Looks like it was just a hiccup with Google.