Why would a website link disappear from a Google Place listing?

[Flock.Media]

Hi, a local non-profit recently re-branded their name from MacDonald Center to Maybelle Center. When they updated their business information their website link disappeared. They've updated from within and dashboard to no avail. We've requested edits/updates via Google Map maker but it says Denied.

Here's a URL for the SERP result. Note the button for "website" would normally appear by the button for "directions"

https://www.google.com/search?sourceid=chrome-psyapi2&ion=1&espv=2&ie=UTF-8&q=maybelle center portland&oq=maybelle center portland&aqs=chrome..69i57j69i59j69i61.4316j0j7

Can someone please explain why this is happening and how we can fix it? They are a great community organization who's about to receive some media coverage and we'd really appreciate it if users hearing about the group be able to easily access their new website.

They are aware of their duplicate listings but, typical of non-profits, have limited time and funds so are prioritizing to address more urgent issues first. However, I don't believe duplicate listings would cause such an issue but please let me know if I'm wrong here

[MiriamEllis]

Hi Wendy!

Are you able to share a link to the Google My Business listing so that the community can take a look at this with you?

[Flock.Media]

Oh, yes. That would be helpful wouldn't it? I updated the question with a link to the SERP result but here it is as well. Thank you!

https://www.google.com/search?sourceid=chrome-psyapi2&ion=1&espv=2&ie=UTF-8&q=maybelle center portland&oq=maybelle center portland&aqs=chrome..69i57j69i59j69i61.4316j0j7

[MiriamEllis]

Thanks, Wendy!

I'm looking at the result you've shared, and in the knowledge panel (on the right) I do see the box labeled Website, linking to the website. Also, clicking on the map to get to your GMB listing, I also see a good, working link to your website:

https://www.google.com/maps/place/Maybelle+Center+for+Community+(formerly+Macdonald+Center)/@45.524164,-122.676669,15z/data=!4m5!3m4!1s0x0:0xfbc0ab862da909a4!8m2!3d45.524164!4d-122.676669

Are you still not seeing the website button next to the directions button in the panel? If not, that's very curious, indeed, and I'd recommend checking from a different computer to see what you see.

[Flock.Media]

It came back this afternoon! Thanks for looking into it. I hadn't gotten a chance to update my post until now. I really appreciate it. Have a great rest of your week!

Cheers,

Wendy

[MiriamEllis]

Thanks, Wendy! You too. And, it's not uncommon for Google to test things, so all of us often catch some weird thing like this that then autoresolves.