I set up a custom report to be sent to me daily about a week ago, but I haven't received any of them yet?

[matthew.dimmett]

How long do they really take? I  think I opted in to receive emails from MOZ but I didn't see that as an option on the email form. I need to be able to rely on the assumption that if I set up a custom email to send that it will in fact send.

[jameskais]

Hi there! Looks like this was an issue with our mail server or your mail server as I was seeing hard bounces on the report emails. I have since reactivated them so you should start getting those tomorrow! Have a great day. If anything like this happens again feel free to reach us at help@moz.com

[matthew.dimmett]

Great, thank you! If it's my mail server, I know we use ProofPoint for all our email security, should I give them your domain that the reports will be coming from (if it's different than something@moz.com) to make sure they get through? -Cheers!

[jameskais]

That may be the case - the reports should all be sent from noreply@moz.com but they should be coming through now.