My website is not ranking for primary keywords in Google

[sandeep.clickdesk]

I need help regarding some SEO strategy that need to be implemented to my website http://goo.gl/AiOgu1 . My website is a leading live chat product, daily it receives around 2000 unique visitors.

Initially the website was impacted by manual link penalty, I cleaned up lot of backlinks, the website revoked from the penalty some where around June'14. Most of the secondary and longtail Keywords started ranking in Google, but unfortunately, it do not rank well for the primary keywords like (live chat, live chat software, helpdesk etc). Since I have done lot of onsite changes and even revamped the content but till now I dont find any improvement.

I am unable to understand where I have got structed.
can anyone help me out?

[IM_Learner]

Hi,

As you said your site was struck by manual penalty, I assume you had filed Request for Review. As far as ranking is concerned, did it rank earlier on these keywords? Because these a the most competitive keywords in this domain. Making the on-page changes only will not help your site to rank on these keywords. A white-hat off-page SEO too is required along with some traction from social media domain. It will take some time.

Meanwhile, you can try Google AdWords and buy traffic to your website.

Regards

[sureshchowdary]

I checked the website. Keyword cannibalization might be the reason. All the page titles contain Live Chat keyword. Even few pages ate stuffed with keywords

Eg: Live Chat Software | Live Support | Help Desk Software . You can see Live twice and Software twice. Instead of repeating the same words twice you can frame a phrase. A title should be a meaningful phrase instead of stuffing with keywords. Try Live chat support and help desk software. Here Live chat, live chat software, Live chat support, live chat support software, live chat Help desk, live chat help desk software all the keywords will be covered in the phrase.

[JarnoNijzing]

Hi there,

I looked at your site, looks good. I also ran your site through I tool I recently discovered (it might be an old tool but still).

http://nibbler.silktide.com/en_US/reports/www.clickdesk.com

It gives you a report about your site looking at coding, social media accounts and reach, localization features etc. It might not be the best software or not a bible of internet marketing but it does give you quite a interesting view on things. I recently solved a lot of problems with different websites which helped me rank better but internet marketing is not an exact science as you just might know.

Hope it helps some

Regards

Jarno