Business from UK Showing up in Canada local search, how can I report it?

[jhinchcliffe]

Hello Everyone,

So we have a problem. There is another business with the same name as ours showing up on Google Local/ Google maps when I type in our business name in Google. Our name is Brighton College, and the other business is Brighton College, however they are from the UK. They are showing up on the right hand side with their wikipedia page and on Google Maps and we aren't, but I'm searching in Canada on Google.ca across the street from our college. Any idea on how to fix this?

Thank you!

[Ray-pp]

Hi StephanieCasanova,

That's a tricky problem you have going on - a higher authority college overtaking your site's spotlight in the local search.

When I search on Google.ca, I see your site as the #1 in the SERPs, but the UK college and Wikipedia page is in the right sidebar, which is definitely confusing to the person searching.

I have the following suggestions:

• Click the 'Feedback' link below the Wikipedia page and report the discrepancy
• Create a Wikipedia page for your college
• Put your college's main NAP (Name, Address, Phone #) in the footer of your site
• Update your local listing (Google places, local directories, Moz local) to match your main address

It's not necessarily that the Wikipedia/Maps information is incorrect, but they should be pulling your college's info instead of the larger college's info. Hopefully, if you make that clear in the feedback form, the search team adjusts. However, I'd work on that new Wikipedia page and try to get yours to show up instead of the UK version.

[jhinchcliffe]

Thank you Ray,

We already "submitted feedback" a month ago and I tried it again today.

I have created a Wikipedia page and it is pending approval from Wikipedia

Our info is already in the footer of the site.

Our Local Listing is updated.

Sigh, thank you for your response though! Let me know if you have any more ideas.

Does anyone know if there is a way I can call Google about this?

[Ray-pp]

I figured the 'feedback' link would be a long shot, but you can only be hopeful there

I'm not showing your exact address in the site's footer (brightoncollege.com). It may help if you include the same address that is on the Contact Details page right in the footer.

"4538 Kingsway, Suite 305, Burnaby, BC V5H 4T9, Canada"

Unfortunately, I don't think there is a way to contact Google directly about this issue (or any issue outside of Adwords). However, if you find one - I would love to know!

I would also post this into a popular Google group; maybe a Googler sees it and suggests how to update.

[jhinchcliffe]

Oh you're right we still have to update the footer, sorry about that.

Thank you for your help.