User generated content - manual warning from Google

[RG_SEO]

Over the weekend our website received large amounts of spammy comments / user profiles on our forums. This has led to Google giving us a partial manual action until we clear things up. So far we have:

• Cleared up all the spam, banned the offending user accounts, and temporary enabled admin-approval for new sign ups.

We are currently investigating upgrading the forum software to the latest version in order to make the forums less susceptible to this kind of attack. Could anyone let me know whether they think it is the right time for us to submit a reconsideration request to get the manual action removed? Will the temporary actions we have taken be enough to get the ban lifted, or should we wait until the forum software has been updated?

I'd really appreciate any advice, especially if there is anyone here who has experienced this issue themselves

[LJDigital]

My understanding is that you've now corrected your 'violation' (although you weren't in control of it) and therefore you can submit a reconsideration request. Google is unlikely to decline your reconsideration request based on the fact it might happen again, especially if it's your first warning.

[eyepaq]

Hi,

Since you've fix the issue - you can send the reconsideration request now. Make sure you explain, briefly, what you did and you should be fine.

Cheers.

[RG_SEO]

Thanks both - I wasn't expecting that answer. I suppose you learn something every day. I have now submitted the reconsideration request so hopefully that will go through fine!