My Facebook / Twitter Shares Not Showing Up

[bpurdue]

In Open Site Explorer, my Google+ shares are showing up but any shares on Twitter and Facebook are not.  I am wondering if anyone has any ideas as to why this might be happening?  My site is www.riddelllaw.com.

Thanks

[ChiarynMiranda]

Hey Bridget,

Thanks for writing in and sorry for the confusion. The metrics we show for social media shares are URL specific, so we aren't seeing any Facebook or Tweets of the specific URL www.riddelllaw.com and, if you view the top pages section, we show the social shares for the top 25 pages of the site, which also don't have Facebook or Twitter shares. All of the pages we show in OSE include the www in the URL (because the non-www version of the site redirects to the www version). However, I checked specifically the Twitter and Facebook pages for the site and all of the links to the site are shared as the non-www version of the URL: http://screencast.com/t/KMLrwCJHapB

Because the www and the non-www pages are considered as different pages, we would not show the shares of the non-www pages when you are looking up the www version of the site in OSE.

I hope this information helps! Please let me know if you have any other questions.

Chiaryn