I make a new campaign and nothing happens?

[ArttiaCreative]

I have just set up an account and when I make my first campaign it stays at stage one, nothing happens?

[dotfly]

how many time has passed since you set up your campaign?

It might take up to 1 week until you get any (first) data...

[ArttiaCreative]

Hi, When I go to Creat a Campaign, stage one seems to be 'basics' I enter a campaign name and a site to track, press next and then nothing happens...

It doesn't take me to the next stage.

I have tried the form in Safari, Firefox and Chrome, nothing happens to take me to the next stage of setting up a campaign ?

[dotfly]

sounds as if there is something wrong with your settings within the browsers in general... do you accept cookies?

If you have the possibility to use a different PC/MAC or even a tablet you should try out that...

I use moz with Opera under Win 7 Ultimate and everything works fine...

[ArttiaCreative]

Hi,

I have now tried this stage on:

iMac : Safari, Chrome, Firefox - cookies allowed

Mac Mini: Safari, Chrome, Firefox - cookies allowed

iPad

PC: Chrome, Opera, Firefox - cookies allowed

every single time I add the first stage details of Campaign name and site to track, press next, the wheel spins then nothing, all options remain greyed out.

This is very annoying when your information says you can get up and running in 5 minutes.

Can you advise please.

Belinda

[dotfly]

ok, then youve done everything you can do... the reason why it doesnt work can`t be figured out by ourselves, it seems... please use: help@moz.com and send them our conversation for example... tell the support about your issue directly... they can and will help you then!

sorry for not being more helpful at this point

[Christy-Correll]

Hi Belinda, I'm just checking in to make sure your campaigns are working properly now. Please let me know, thanks!

Christy

[ArttiaCreative]

Hi Christy

It is working now thank you. Although I am finding that the system doesn't always save my campaign settings. For example, after adding social and competitor information, then when I return to the interface, having signed out and signed back in, I need to add some settings again, such as the campaigns social settings and competitor settings. Currently now, all is saving correctly.

Regards

Belinda

[Christy-Correll]

Hi Belinda,

Thanks for the update! I am glad that your campaigns are up and running now. Yes! As far as that login issue, we are working on fixing that. If you have any issues with your individual account in the future, please email the Help Team at help@moz.com. Thanks so much for hanging in there. We appreciate your patience.

Christy