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    • OasisLandDevelopment
      OasisLandDevelopment last edited by

      Hi, i have posted a few Q&As & i have also tried to contact Moz direct.

      I have 5 websites under this 1 Moz account, i have 3 separate GA accounts for the 5 websites.

      I want to link my websites up to Moz, i have been a Moz customer for a long time.

      When i press the Connect another GA account it takes me to a different page, the page says verify you are happy for Moz to access your GA account. When i press Verify (or something to that effect) it takes me pack to the campaign page with the same options and no new accounts to connect to. I have been tried this for about 4 weeks now thinking it might have been a system error, but i am still having the same problem.

      1 Reply Last reply Reply Quote 1
      • Futura
        Futura last edited by

        HI John,

        This must be a system error causing it not to being set up properly your GA account with MOZ analytics. 
        I think MOZ team should contact you over this soon to get it done where you were getting frustrated with it since 4 weeks.

        Hey @John, Submit a ticket here at https://seomoz.zendesk.com/home where MOZ team actively assist their quality customers.

        Best,
        Teginder

        1 Reply Last reply Reply Quote 0
        • Christy-Correll
          Christy-Correll last edited by

          Hi John, I am sorry about this. How aggravating! This issue was fixed around the 16th, so I'm going to ask you to bear with me and try to reconnect your accounts one one more using the instructions on our Trending Bugs page. If this doesn't work, please contact our Help Team directly at http://moz.com/help/contact. Thanks for your patience!

          Christy

          1 Reply Last reply Reply Quote 0
          • ChiarynMiranda
            ChiarynMiranda last edited by

            Hey john,

            I'm really sorry that you feel we haven't been responsive to your issues.

            Looking into our system, I do see that you've written in two Q&A posts about your campaigns being archived here: http://moz.com/community/q/my-campaign-is-gone-what-happened-to-it and here: http://moz.com/community/q/all-my-campaigns-have-gone which were both answered by Jennita, our community manager, on October 17th. I also see that Abe responded to an email to our help desk on the same date. If you are not receiving notifications of the Q&A responses or the email response, I highly recommend that you make sure you are able to receive emails from moz.com.

            In regard to the issue you are experiencing with GA, I'm afraid you will need to completely disconnect Google Analytics and then reconnect again using the "Connect Another GA Account" from the Campaign Settings section of your affected campaign. It can take 24-48 hours for the data to repopulate, so you should so data back in the account shortly. If you are still seeing an error message or if you do not have any data within 48 hours, please let me know.

            Chiaryn - Help Team Ninja 
            http://moz.com/about/team/chiaryn

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