Spam site overtaken a client site
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You're answering the question yourself already.
They seem spammy to you because they have a spammy link profile and hardly any content. If you want to outrank them, make sure you have a stronger (and cleaner) link profile, and better content.
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Haha, suppose I am - do you have an idea how long Google takes to remove spam sites - or if it definitely is?
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I wouldn't put my hopes up high for it to ever by removed at all. It might, I just don't think it will. It isn't THAT spammy.
Aside from the link profile (that I haven't checked) the site actually looks pretty legit to me. Fairly decent design, phone number, etc.
Guess you'll just have to beat them by showing Google you are more worthy of those SERP positions than they are!
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it may be worth submitting the url again as a report via another ip/location/account - i seem to recall a conversation with someone at google who said 1 report will be ignored but 2 or more and they will flag it for a human to look at at some point (doesn't mean it will happen urgently though)
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http://www.electric-heatingcompany.co.uk/
I would probably recommend a new domain.