Google is surfacing non-urgent care facilities for urgent care searches on Google Maps. How can I fix this?

[Marty_at_IHC]

I work for a large healthcare system in Utah. Google Maps is showing one of our non-urgent care clinics on searches for our branded urgent care locations ("InstaCare" is the branded term). From what I can tell, the only reason this is happening is because of a global footer on the clinic's website that links back to the urgent hub (see Imgur link for what I mean). Here's the clinic's site: https://intermountainhealthcare.org/locations/south-sandy-clinic/

Is there any way to get Google to stop doing this? Short of deleting the link in the global footer, of course. That's a no go.

Thanks in advance!

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[MiriamEllis]

Hi Marty,

This is definitely not okay. Please answer a couple of questions for me.

1. Does Instacare have a physical location in Sandy, UT?

2. You are referring to "instacare near me" as a search people would make looking for urgent care. Does your research indicate that people in this area actually search for "instacare" instead of "urgent care" or "ER" when they have urgent healthcare needs?

3. Is this only happening for the search "instacare near me" in Sandy, UT, or are you saying this is happening for multiple facilities in multiple cities?

4. Have you contacted Google about this? If so, how did you contact them and what did they say?