MozBar not working and Help is asking for to login

[Stacious]

I can not use MozBar,  receive a pop up about API credentials and when I go to Moz Help am asked to login but my credentials do not work.

moz-login-issue-2016.09.28.png

[Vijay-Gaur]

Hi There,

Here are some things you can try to get it working:

1. Make sure you are not in incognito mode
2. Un-install your MozBar plugin.
3. Un-install and re-install Chrome.
4. Turn off any additional plugins these could be interfering with MozBar
5. Check to see if the address bar is hiding the extension icons: http://www.screencast.com/t/7cLHKkOP
6. Disable any software firewall or security apps.
7. Clear all cache and cookie data related to moz.com
8. Re-install your MozBar plugin here.
9. Try again to Sign-in into your Moz account here and the MozBar.

Clearing your cache and cookies of all Moz related data is a very important step since we've recently required authentication for the toolbar to function properly.

Sending over the below information to help@moz.com would be a huge help in efforts on diagnosing the issue, so if the above steps don't work for you, can you please perform the following steps and send over this screenshot to moz?

1. Click on this icon in the upper right corner of Chrome -  http://www.screencast.com/t/HUj3m4DGuoqK
2. Move the cursor over 'More Tools' and then click on 'Developer Tools' -http://www.screencast.com/t/B7SIh7qiPj
3. Click into the 'Console' tab - http://www.screencast.com/t/itHrYuuq
4. Make sure MozBar is running and then refresh the page if needed.
5. Take a screenshot of the results (the entire window is recommended) and send that to us.
6. What version of MozBar are you running?
7. What is your OS version?

I hope this helps.I look forward to hearing back from you about the above.

Thanks,

Vijay

[moz12pro]

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