Google My Business - What is the best way to remove "Duplicate Address"? Help!

[bcallegary]

Google can be such a pain with managing listings - especially when you are an agency managing a client's listing! I am hoping someone can help with this...

How do I permanently delete a “duplicate address?”

In the Google My Business dashboard (classic view), under account summary – I click duplicate locations. From here, I can easily remove a duplicate location - that is not the issue.

The issue is for duplicate addresses. For this, we only have the option to resolve address, which directs you to the business’ location details.

Our options are then to:

1. Change the business NAP

2. Permanently close location

3. Remove the listing from your dashboard (removing it from dashboard doesn’t delete it from Google).

We edited the business’ name, phone number, address and website – to try and make it a duplicate location, because if we are able to make it a duplicate location then we know we will have the option to **Remove Duplicate. **Nothing has changed though.

We don't want to mark this as a permanently closed location because if somebody does come across the listing down the road it is going to be misleading. The business is not actually closed!

Any insight would be very much appreciated.

Thank you!

[MiriamEllis]

Hello There!

I believe what you are referencing is the red "Duplicate Address" label in the Status column under Locations in your GMB dashboard. Google uses this label if there are two listings at the same address, and I know, it's frustrating!

I highly recommend reading this recent tutorial by Joy Hawkins on this topic: https://www.sterlingsky.ca/resolve-duplicate-addresses-google-business/

I think you'll find it's just what the doctor ordered!

[Casey_Bryan]

Hi there!

I would recommend contacting the GMB support team via Twitter - they are highly responsive and fix things very quickly

Hope this helps!

Cheers,
Casey

[Ben_Fisher]

If you visit en.advertisercommunitiy.com and tag me, I may be able to assist you.

I will need the name address and phone number of the listing along with a link to the live listing and the same for the duplicate (follow Joy's guide)

More than likely, removing the duplicate is going to solve the issue unless the wrong listing is the one showing in search.

In that case, removing the listing you want merged will be the way to go, which Twitter support can help with or I can escalate.

[MiriamEllis]

What a kind offer, Ben. Hopefully, if Bcallegary hasn't already taken steps on this step on their own, they will see your post here with such a nice offer to help.