How to remove an unwanted Twitter account

[Catherine_Selectaglaze]

Hello Mozers

We have just discovered a rogue social media account for our company which was set up back in 2015. It has our company name with 'ltd' tacked onto the end to make a unique handle. Unfortunately as we don't know who set it up, we don't have any of the usernames and passwords necessary to go into it to potentially remove it. Does any one have any suggestions?

Thanks

Catherine

[Cesare.Marchetti]

Maybe a Trademark Report: https://support.twitter.com/articles/18367\. Not sure from your information if you meet the prerequisites to be successful with that.

Interesting article about possible solutions for that: http://follows.com/blog/2017/07/claim-twitter-already-taken

[Alick300]

Hi Catherine,

IMO Twitter support might help you @ https://twitter.com/TwitterSupport?ref_src=twsrc^tfw&ref_url=https%3A%2F%2Fhelp.twitter.com%2F

Thanks

[Catherine_Selectaglaze]

It seems that Twitter, just like Google have a support which takes you down a search tree. Unfortunately I keep arriving at a dead end!

[Cesare.Marchetti]

Thats annoying.

I would:

1. send a private message to that twitter account (through twitter, actually a tweet, the owner then gets a notification)
2. write a tweet and mention (@username) them in that tweet  (the owner then also gets a notification)
3. write a TWEET to  the support: @TwitterSupport (they react very quickly to that in my experience)

[Catherine_Selectaglaze]

To clarify the third point. I did send a direct message to @TwitterSupport, which sent me into the iterative search! Should I actually Tweet my issue with the @TwitterSupport handle within the tweet?

Thanks for you help!

[Cesare.Marchetti]

Hi Catherine

I see. At my time it used to be free text...

I just checked it out. These are still messages going to the support, just with interactive questions and answers. Smart questions actually. I assume that somebody will read that question/answer thing and get back to you asap.

I would fill it out and give them a litte bit of time to get back to you. As ultima ratio you can also do what you suggested in your last message.

[Catherine_Selectaglaze]

Hello Casare

Thank you - you have been really supportive!

[Cesare.Marchetti]

You are welcome. I got very valuable help on this platform lately and I am going to use it even more in the future.