How can I change my Google Business to be a non local business?

[attic]

Hey guys,

Do you know how to change my Google business account to be a non local business? I want my Google Knowledge Graph to be clean and neat like this. Does it mean that this company doesn't claim the business? Will removing the address from the Google My Business solve it (which I don't know whether we can take down the address)?

Thanks

[benesmartin]

Hey there,

You can find the answer to your question in this thread here on MOZ.

Hope it's what you are looking for. Cheers, Martin

[MiriamEllis]

Hi Attic,

I believe what you're saying is that your business is currently listed in Google My Business as a local business and is therefore being given a local knowledge panel when people search for your business by brand name. But, you wish you were simply being given a brand knowledge panel instead of a local one. Is that right?

If I've understood correctly, then, no, you do not get to choose which type of knowledge panel Google displays for you. If your business model is local, Google will display the local knowledge panel. Does your business have a physical address and does it meet face-to-face with clients?

[attic]

Hi Miriam,

thanks for your response. Yes, I do have a physical location. However, the nature of my business doesn't need me to meet face-to-face with clients. My location is not an advantage for my business. The environment is sketchy and I am in an old office building. I am afraid it will impact the client's perception. Since I already have a Google Business with this location verified, can I remove the exact address and replace it with just the name of the city?

Cheers!

[WebMarkets]

Under business settings, click the My Business Dashboard -> Info -> icon Button next to the address. Click the yes button that says "I deliver goods and services to my customers at their location"

From there, click on the service area radius and uncheck the box that says "i also serve customers at my business address. Your address will be hidden from the public if this box isnt checked.

*Tip-- The closer your address is the the city centroid, the better your search results...hidden or visible.

[MiriamEllis]

Hi Attic,

Kris is correct that you can alter the settings in your Google My Business dashboard so that Google won't display your physical address, but this will not change the type of knowledge panel you're receiving. It will still be a local knowledge panel.

Kris - thanks so much for the excellent advice to Attic about changing these settings. On the city centroid tip, this phenomenon has been largely replaced by the user-as-centroid phenom. You're right that the city centroid did appear to exert influence at one time, but these days, the location of the user tends to override any other centroid concept which was previously in effect.