Duplicate central index listing

[Avid-Panda]

Hello Moz community

I have a duplicate listing in Central Index (GB) and all communication channels seem unresponsive. I have emailed support and general sales. I even tried contacting them on their facebook account.

I am stumped as to how I can get this duplicate listing removed as I have no control over it and the support is non-existent.

Any suggestions would be gratefully received.

[Andy.Drinkwater]

Hi,

What sort of duplicate listing is it? Any chance of sharing the duplication problem?

-Andy

[Avid-Panda]

Hello Andy

Thank you for your response. I am not sure how to interpret your question. The type of listing includes Name, Address, Phone number with the usual info like mail and website. If there is any further criteria for types of listings then I am unfamiliar with it. It isn't a paid listing if that helps.

I thought I had shared the problem. Could you clarify what information you are after?

Here is a link to the directory http://gb.centralindex.com/

I want to get one of two listings removed as it is a duplicate and thus, syndicating a duplicate listing to all the directories that source their information from Central Index.

[Andy.Drinkwater]

Ahh now I understand - so they are sending your listings out twice?

Have you checked to make sure that your listing is actually being duplicated on other sites?

Chances are that this wouldn't do anything from any SEO or Google perspective - I'm not actually familiar with that site so can't offer any specific suggestions on how they work.

What is your main concern that is worrying you?

-Andy

[Avid-Panda]

Hi Andy

Yes and yes.

According to many resources including many here on Moz, inconsistent and duplicate listings are bad for local SEO.

Inconsistent listings are more serious, but duplicates also have a negative effect (if someone knows better please update me).

So my concern is that this is having a detrimental effect, however small, that I might not be able to fix. I am surprised that one of the biggest directories in the UK is not managed.

Perhaps I can claim both listings by paying, then delete one of them. Has anyone done this before?

[Andy.Drinkwater]

Inconsistent, yes - this could have a negative effect, but just because a listing appears a second time on the same site, this wouldn't be a negative.

Take Yell.com as an example - you can appear on many pages on there, as you can in many directories, and this has never been shown to cause any problems. However, I would be interested to see any research that says otherwise.

I really wouldn't worry about this if all it is, is a possibility that a second listing might also get featured.

I can't offer advice on specifics to do with the site itself I'm afraid though. Have you tried reaching them via Twitter, LinkedIn or Facebook?

-Andy

[Avid-Panda]

Ah, I see where you are coming from. I should have been more clear. The two listings are technically inconsistent, as one listing lacks some details of the other (such as the county/state). So the Name, Address and Phone number does not match up.

That said, one listing having incomplete information is unlikely to have the same implications as a listing which has conflicting information. I haven't seen any data to confirm that though, which is why I assume there is some detrimental impact.

I have tried their social media repeatedly but to no avail.

I'm sure they will call me sooner or later trying to sell something, then I can bring it up

Appreciate your input in any case.

[Andy.Drinkwater]

Ahh I understand now - yes, then this could be bad and I would be trying to find a way to resolve it.

Best of luck with sorting it out

-Andy

[1marc1]

Hi Avid-Panda - I have the same issue, and despite my many attempts, cannot get my duplicate entry removed. Did you ever remove your duplicate, and if so, could you please let me know how?

Thanks
Marc

[Avid-Panda]

Hello Marc

Unfortunately no. I am surprised that even now all the aforementioned issues persist.