Curious, have you ever had a client dispute your Moz Ranking Report?

[Sundance_Kidd]

one of my international clients from China does not believe that his site is now on page #2 for a national search term. He said he had a colleague search from a location in the United States and his site did not come up in any of the top 10 Google search page results.

Suggest any ways to back ranking up? Maybe use an additional rank report?

appreciate any/all suggestions. THanks!

Chris

[GastonRiera]

Hi Christian,

I'd show them Search Console reports to back the Moz's report. 
Secondly, I do use other platforms to track SERPs, such as serpbook. Or you can also try bigger( and sometimes with lower  SERP update frequency) platforms such as SEMRush or ahrefs for the kw rankings.

Hope I've helped.
GR.

[Sundance_Kidd]

Thanks GR!

I asked a friend on the west coast to confirm the placement (i'm in Boston) and he did not see it on Google page#2 which is where Moz has it. GWT has it on page #3. this is odd

[GastonRiera]

First of all, the more "trustful" source is Search Console.
Second, every other platform uses their own ways to detect the rankings. It's completely normal that it varies in different platforms.
Third, remember that when making a human search, that search is biased by our cache, history and whether or not is signed with a Google account.

You are checking on a 2nd page rankings, that's even more natural to be unstable. At least that's my experience.

If you want to check it yourself, try with a proxy or a vpn. Be cautious to not be logged in Google and to use a cache&history free browser.

Best luck.
GR.