SSL 804 error on Cloudflare

[simonbarnett]

This post is deleted!

[simonbarnett]

Looks like I can't edit my post... What I forgot to say, is I am now paying for the pro plan of Cloudflare and still get the 803 error.

[KristinaKeyser]

Hi there! Kristina from Moz's Help Team here.

I just checked your site (woodmafia.com.au) and wasn't able to confirm that your site is still SNI, which is good news. I believe the disconnect here is that you're still viewing data on your campaign that was from the previous crawl of it when your site was still SNI.

Campaigns update on a weekly basis. Since your last Site Crawl occurred on May 4th, it won't crawl again (within your Campaign) until a week from today.

I ran a temporary Crawl Test for your site and it seems to be processing (but it will take a couple of hours to get the full results back) here: https://moz.com/researchtools/crawl-test so that's certainly a step in the right direction.

If you don't want to wait a week for your campaign to be crawled again, I would recommend creating a new campaign with the same site and those results should start trickling in within the hour.

I hope this helps! Thanks for reaching out, but remember - you can reach our team anytime by emailing help@moz.com for these technical questions in the future.

Have a great evening!
-Kristina

[simonbarnett]

Thanks you, I will let you know how this goes.

[simonbarnett]

I just created a new project and it still is giving me issues. Moz really needs to look at this, considering this issue is old and I am on a trial, I am tempted to take my money elsewhere.

[KristinaKeyser]

Hi Simon - Since this is a more technical issue we'd like to really did in and investigate, I'm going to move this conversation over to our Help ticket area. You'll receive an email for that here shortly and let's use that to communicate further and work through this issue.

[Naomi_AE]

Hello, I' having the same problem. We use Cloudflare and Moz cant crawl our site. I'm getting the 804 SSL error. What should I do? Thanks.

[jocameron]

Hi Naomi,

I would recommend reading through this post https://moz.com/community/q/moz-pro-our-web-crawler-and-sites-that-use-sni for the latest news on our new crawler.

If you're still stuck you can reach out to Moz support help@moz.com with details of your site and campaign. :]

Cheers!
Jo