Google My Business listing - listed at CLOSED (how do I open)

[Bendall]

Good afternoon Mozzers,

I hope you can help me. I have a business listing, which is listed as being "PERMANENTLY CLOSED".

In fact the business is OPEN it has just changed business name. I have ownership of the listing.

I have "reported an issue" to Google and asked them to list as open, however how long will this take? Is there anything I can do to fast track this and limit the business impact?

Any help welcomed,

Ben

[aarongray]

Sadly the support for Google maps is pretty bad. Did you report just an issue or did you fill in a form?

If you filled on a form with them than they will call or email you Normally within a week. Sadly no known way to speed it.

[DmitriiK]

Hi there.

Whenever you go to managing your business listing page, there is a checkbox which says "This business permanently closed". Make sure it's unchecked.

If everything else appears to be fine, then just wait on Google. Usually it takes them couple days to approve changes. Make sure though that everything is properly setup, basically, make sure you're shooting yourself in a leg by having some incorrect settings.

[Bendall]

Hi Dmitrii Kustov,

Thank you for your response, I appreciate it. However I can not find the tick box you talk of?

You mean in a listing within: https://business.google.com/* ?

Regards

[DmitriiK]

Ok, the easiest way is to go to google maps and type in your company name. Then click on it on a map, the knowledge graph will appear on a left side. at the bottom there is suggest an edit. click on it, there is that checkbox.

[MiriamEllis]

Hey Ben,

Did you try to edit the existing listing to reflect the new business name and then Google created a new Google+ Local page and closed the old one? Can you explain, in detail, what happened leading up to the business being marked as closed?

[Bendall]

Arh good question.

I work in head office and previously the listing was managed at site level (who marked it as CLOSED).

I then claimed the listing from them and updated it accordingly.

I have then provided feedback on Google Maps to advise then that the business is OPEN.

Unfortunately it is still listed as CLOSED as of this morning.

Ben

[MiriamEllis]

Hi Ben,

Okay, good, so it sounds like there is just 1 listing for the business, rather than 2 duplicates, if I'm understanding you correctly.

I can't be 100% sure what happened, though it's not an uncommon issue - see:

https://productforums.google.com/forum/#!topic/business/SMlY6vWQO2Q;context-place=topicsearchin/business/closed

https://productforums.google.com/forum/#!topic/business/vDsruw9z3gY;context-place=topicsearchin/business/closed

https://productforums.google.com/forum/#!topic/business/-ze8h1fStbY;context-place=topicsearchin/business/closed

etc.

My best advice is 2-pronged:

1. Create a thread in the above forum, sharing the complete details of the business and what happened, in hopes that a TC or employee will jump in to help you.

2. If you don't get a response within a week, get on the phone with Google via the Contact Us button here: https://support.google.com/business/?hl=en&rd=1#topic=4539639  Let them know what happened and also that you started a forum thread but didn't experience resolution.

Hope this helps and good luck!

[Bendall]

Thank you for your help, I appreciate it. I will follow your 2 prolonged approach!

Ben