Sharing Facebook Comments Across Other Social Sites. Is It Okay?

[dsinger]

A customer posted a nice review about our brand on her private FB page.  My social monitoring tool found the review and sent me an alert.

My question is if it is okay to re-purpose that review across other social channels, if the review was not specifically posted to my brand's FB timeline, but rather, discovered through listening tools.

[gowebsol]

By all means I would respond to it directly if you can from your company Facebook page. If not, I'd certainly contact her to thank her for the review, and ask if she'd mind if you share it. Even better, I'd ask if she'd be willing to post it directly to your Facebook page, or somewhere else useful like Google, Yelp, etc. You'd be surprised now willing people to do this when you've done a great job for them.

For me, it's too iffy to just use it without checking with her first. Others may disagree. It comes down to what you are comfortable with.

[RyanPurkey]

It'd be a good idea to contact the customer and ask for their permission first, and if everything is a go it's fine to promote the positive review. It could also make a nice addition to a page where you collect them, if you have something up and running like that. Cheers!