Google Places - not physical location, but listed as we are (e-commerce)

[Uniline]

Hello Mozzers,

We have specific situation with google places. We are e-commerce store but google display us as local business where people can come in. (with directions button). This creates problems for us, since we do not want and we are not setup to receive customers.

On our website there is address in the footer and also we have About Us page with the address (this is the address of facility from where online orders are shipped.) - is this a problem and is google concluded that we are physical store because of this?

Is there any way to change this or we should contact google directly and explain the situation? And if we should contact google, is there any risk involved? (like: why you have the address on site when you are not physical store? )

Thank you,

Nenad

[GPainter]

Hiya,

You should be able to change it to "we server customers at their address" and thus solve the problem.

https://support.google.com/business/answer/3038163?hl=en

hope that helps.

[Leonie-Kramer]

This post is deleted!

[Uniline]

OK, we'll try with this. Thank you very much!

EDIT: The correct solution is to contact Google directly and remove page from Google Places/Maps.

[GPainter]

Good luck! A quick heads up they might need to re-verify your listing (more postcard waiting fun)  just so you are prepared.