How do I separate 2 Google+ business listings?

[TheeDigital]

Ever since Google Places started merging with Google+, my client's business listing is now showing up in local search results incorrectly under another business name who shares the same address as them.

Has anyone else encountered this problem or a way to correct it?

[RobertFisher]

Hello TheeDesign

First, yes it has happened to many. Second, I am a bit unsure that there is any correlation between Places/Google+ as we have seen this when it was Google Places and we did not see anything and I have not read of that happening concomitantly with the G+ change. (We handle a few G+/formerly Places accounts).

So, Your client is Client and the other listing is OtherGuy. Client offices at 123 hohum lane, Denver. OtherGuy offices at 123 hohum lane, Denver; is this correct?

Do both share same phone number? What types of businesses? Are both results showing or has Client disappeared and only listing is OtherGuy but with your Client's info?

There are multiple ways to approach this and with a couple of details i will endeavor to assist.

Best

[MiriamEllis]

Hello TheeDesign Studio,

Merging issues are absolutely astronomical right now. Go and search the Google And Your Business Forum for the word 'merged' alone and you will see threads from here to pluto on this topic. Why your specific issue is happening cannot be resolved with an investigation of the specific business details, but likely, you will end up walking through the Places Troubleshooter (yes, Google is still calling it Places despite all the recent changes). Here's the link:

http://support.google.com/places/bin/static.py?hl=en&ts=1386120&page=ts.cs

And here's the link the Google and Your Business Forum, in case you don't have that handy. Sometimes, this can be very helpful in uncovering scenarios others have experienced that match yours:

http://groups.google.com/a/googleproductforums.com/forum/#!forum/business

Hope these resources help.

[TheeDigital]

Yes that is correct.

They have different phone numbers. The business is bail bonding. Yes, client is showing up as OtherGuy in search results. Which is a problem because Client has great reviews that are now boosting OtherGuy's brand.

[TheeDigital]

Thank you Miriam, I will look at those.

[MiriamEllis]

You are most welcome.