Getting Google To Correct Your Citation

[KempRugeLawGroup]

Over the last few months, I have done everything other than drive out to California and bring google flowers to get them to edit the stupid zipcode for our downtown Tampa office. Does anyone have any experience getting these types of situations corrected? I'm at a total loss, and I do not know what else I can do.

Extremely frustrated...but always grateful,

Ruben

[Bryan_Loconto]

Hey Ruben!

We have a client out of North Carolina with the exact same issue. The are located in Raleigh (with a Raleigh zip) but Google is pulling their city & zip as Wake Forrest (with a Wake Forrest zip which is about an hour away from their location). Not good for their customers or their business. I called and spoke with a rep over at Google and they told me we need to get this corrected with the US Post Office first. Once that was done, I was able to call them back and have them verify. Sure enough, the clients listing was updated.

Problem is, after about 3 weeks, Google reverted it back to the Wake Forrest info. UGHHHHH!!!I called again and they were puzzled as to why. They manually changed it back and all has been fine (for now). I monitor it frequently but to answer your question, I don't think they are monitoring it as closely as we would all hope.

[KempRugeLawGroup]

Thanks Bryan. Do you mind sharing with me what number you called? I've never been able to get through to Google. I did talk to someone about this, but they called me, and I foolishly neglected to write down the number...though I doubt it would have been returnable anyway. Either or, I'd really appreciate it.

[Bryan_Loconto]

Absolutely!

I called the number listed on the page listed below and pressed the 5 key to get technical help. I was then transferred to the appropriate department after I explained my issue.

+1 650-253-0000

http://www.google.com/contact/

Keep me posted on any progress you make. I just checked and it appears that our clients listing is back showing Wake Forrest again. Looks like I will be calling in again as well. But this seems to be quite a hampster wheel. Good luck!!

[KempRugeLawGroup]

You actually got through with this number....that's amazing. I was on hold for so long I gave up. Alright, I'll try it again. I guess it must not be an elaborate tease just to annoy me.

Thanks Bryan!

[Bryan_Loconto]

No problem at all!

Believe it or not, I did get through. Although, there is another way of contacting them if I recall correctly. I am digging through my call logs to find you the number. Once I find it I will shoot it over to you.

[Bryan_Loconto]

Boom! Found it. It wasn't a phone number. It's a link they sent me and on the top right corner you will see "Contact Us". Make sure you are logged in otherwise I don't think you will see the "Contact us" option.

https://support.google.com/business/?rd=1#topic=4539639

Click that and you should be good to go! Good luck!

[KempRugeLawGroup]

Awesome, I'll try both. Thanks again!

[KempRugeLawGroup]

So I called that number, pressed 5 and all it does is tell me to visit their website...

[Bryan_Loconto]

Ugh... Yeah just log into your Google acct and go to that link I sent and have them call you. They called me right away when I went that route.