What to do with duplicate Listings for Business in Moz Local Tool?

[psuh528]

Hi Everyone! Just another newbie Local SEO looking for a solution.

I was searching my business listing in Moz Local and it returned two addresses.
Listing #1: 925 B Street #402 San Diego, CA 92101, 67623
Listing #2: 925 B St, #402, San Diego, CA, 92101

• Do I need to remove the listing with two zip codes showing up? (I don't see any of my profiles showing up with two zip codes though.)
• Listing #2 is accurate yet the local moz tool tells me that my Google+ page is 69% complete. How is it possible that Listing #1 scored a 97% complete on Google+?
• Would you recommend putting the suite number in Address Line 1 or separated in Line 2? Does it even matter?

Any advice would be much appreciated. Thanks!

[MiriamEllis]

Hi There!

Well, this is a puzzle! I am searching in all different kinds of ways to figure out the origin of that second zip code an am coming up empty handed. Curiously, 67632 is a zip code for Alton, Kansas, and your client appears to be located in San Diego, California. Is there any connection, in any way, that you can think of with Kansas? Perhaps the business moved from Kansas to California, or something else like this? Please, let me know, because I am just unable to turn up any reference to that second zip code with any version of the business name I'm trying in Google.

Yes, suite numbers should always be on the second address line in your Google+ Local listing.

Both of the listings Check Listing is surfacing for you appear to be pointing to the same Google+ Local page.

The one with the normal zip is pointing to:https://plus.google.com/100180822171424943321/about?hl=en-US

And the one with the odd zip is pointing to:

https://plus.google.com/100180822171424943321/about?hl=en-US

So, same page, meaning I'm not seeing 2 pages (duplicates). I'm only seeing one. This is further puzzling me, then, as to how the percentage of completion is different on the two pages being linked to, when they appear to me to be the same page. Also, Check Listing is incorrectly reporting on the least complete listing that the website URL is unavailable on the page, when clearly, it is right there on the page.

My feeling is that there is something a bit odd going on here with the results we're showing you. Please let me know about the thing about Kansas. I'd like to get this figured out for you!

[psuh528]

Miriam,

Thanks for the response. I did some further research and couldn't find any listings that were using the Kansas zip code that's being pulled in with his zip code. I spoke with my client and he's never even set foot in Kansas. I want to be able to utilize Moz Local listing, but I'm not sure if I should claim either of the current listings. Please let me know if you have any solutions for this.

Paul

[MiriamEllis]

Hi Paul,

Just checked again and see we're still returning that odd result in Check Listing for you. I'm going to ask our Engineering department to take a look at this as I just cannot turn up where that weird zip code is coming from. I hope we'll hear from them in the new business week and that they'll be able to provide some insight!

[MiriamEllis]

Hi Paul,

Thank you so much for your patience! Our engineers have been able to surface what they feel is at the root of this odd issue. If you got to this Google+ Local page:

https://plus.google.com/100180822171424943321/about?hl=en-US

....you will see that there is no comma between the suite number and the city name. Our tool is very sensitive to punctuation and apparently, this lack of a comma is what we believe is throwing off the results. If you could go to your Google My Business account and fix this issue, we believe it would also then resolve on our end.

Hope this helps! A bit of a weird one, I know