Facebook have moved my page likes to another page

[briandee]

Hi

Hope someone can help or offer advice about an issue that has arisen today

i had a facebook page with approx 20,000 likes and a competitor had a page with approx 500 likes. Today the competitor has over 20,000 like (my likes have been transferred to them without informing me)

I have spent quite a lot of time and money in facebook advertising building up the page and this came as a total shock today.

The page (was) www.facebook.com/wildatlanticway

It is very difficult to contact facebook. has this happened to anyone else

Regards

Brian

[spencerhjustice]

Can you link the Facebook page that they have transferred them to?

To my knowledge Facebook will only consolidate pages that are duplicates of each other, if it is a competitor that they transferred then this is a massive error on their part. Generally merging pages requires you to be an admin on both pages, so I'm not sure how they manages this. It seems like your competitor must have convinced Facebook that your page was a duplicate of yours.  I imagine that contacting Facebook will be a pain but that's the only way you will be able to get this reverted.

I'm sorry this happened. It sounds extremely frustrating. Good luck with getting this fixed!

[briandee]

Thanks for feedback Spencer

The page that facebook removed from me was www.facebook.com/wildatlanticway  (no longer active)

Over the past year through a combination of posting quality content and paid advertising (with facebook) I had achieved 20,000 likes. All of these likes have been transferred to a new page (which yesterday had 700 likes) www.facebook.com/irelandswaw

The Wild Atlantic Way is being promoted by Ireland's tourism board and I quote directly from their reply to me below

"You may remember that I called you some weeks back to discuss the Facebook Wildatlanticway url. As you are aware, there is a trademark issue regarding the use of this .url and we requested that you transfer the url back to us as we are the agency who developed the Wild Atlantic Way and are currently working to bring it to as wide an audience as possible to promote Ireland as a holiday destination.

"While I appreciate that you have put some time and effort into developing the Facebook page, the ‘Wild Atlantic Way’ as a brand and proposition belongs to Fáilte Ireland.  Following official discussions with personnel at  Facebook, we have learned that we have a right to this url (as the owner and promoter of the Wild Atlantic Way) and Facebook have transferred the page into our possession. Facebook informed me that they would be contacting you about this but I gauge from your email that this may not have happened yet."

Tourism Ireland spend a lot of money with facebook and have the advantage of meeting directly with them at their offices in Dublin.

I can't even get a reply to an email

Brian