Unable to download OSE Backlink attachment. Showing error

[Modi]

Hi

While downloading attachment of backlinks from open site explorer - facing error

that something went wrong and reported to moz tech team

can you resolve it pl

[DavidLee]

Hi Gagan

Sorry to hear about the reports not coming through. Would you be able to send us your account information and details of the report you are trying to download to help@moz.com?

Cheers!

[Advanix]

I too have this issue

[CatalystSEM]

Also having this problem. Emailed help@moz.com.

[Christy-Correll]

Advanix, did you email help@moz.com as well?

[ChiarynMiranda]

Hey Everyone,

Starting yesterday afternoon, we had a an outage that caused the reports permissions to fail. The issue is now corrected and you should be able to run new reports with no issue, but we are still working to regenerate the reports that were requested during the outage with the proper permissions.

In the meantime, you can re-create reports that you are unable to download if you are unable to wait for a final resolution for the original reports.

I apologize for the inconvenience this causes. Please let me know if you need any further assistance.

Chiaryn