Google Analytics connection keeps breaking

[CommT]

Hi,

Every time I log back in to Moz my Google analytics connection breaks. I have to reconnect it every time I want to look at something.

Thanks,

Amelia

[S.S.N]

same issue here. started today.

[CommT]

It's really annoying! I've had problems ever since it switched over to Moz Analytics. Only just got around to shouting about it though...

Come on Moz - it's not just me with this error!!!

[Christy-Correll]

Hi there! This is a known issue. Luckily, there is a now a fix. Please go to health.moz.com for complete directions. If for any reason you are still having trouble, please send an email to help@moz.com. I am so sorry for the inconvenience this has caused you, and thank you for your patience.

Kind Wishes,
Christy

[Christy-Correll]

Hi there, were you able to implement the fix? Just want to make sure this has been resolved for you.

[CommT]

Hi Christy,

Thank you for getting back to me. I've only just checked back today, so am about to try your instructions. I'll post back when I've done it.

Thanks again,

Amelia

[CommT]

I've read the guideline at health.moz.com on this issue and all it says is to reconnect the account, which is what I've already been doing.

It says that the error message is incorrect and that the tool is still collecting data, but I don't think it is. I guess I'll wait and see what happens once this has been fixed. Thank you Christy for taking the time to answer the question.

[Christy-Correll]

Hi Amelia,

Did you make sure that you are logged in as the owner (vs. admin), and then read this post referenced at Moz Health? It provides details on how to reset your GA tokens, as you may be over the limit if you are still having issues: http://moz.com/community/q/lost-connection-with-my-google-analytics-account-authorization-is-not-working-perfectly

If you did run through all those steps -- and are still having connection problems -- please send a note to help@moz.com. Again, thanks for your patience. You rock

Christy

[Christy-Correll]

Hi Amelia, I'm just checking in to to make sure you saw my last response. If so, were able to get things going again, or did you email the Help Team?

Christy

[Christy-Correll]

Hi there, I'm just checking in to make sure you saw my responses to Amelia. Did the  directions at Moz Health work for you, or did you email the Help Team? I am sorry about all this, and appreciate your patience. Thanks for hanging in there!

Christy