Cant download my crawl csv

[digitalmedialounge]

When I click on the [download csv] in my crawl campaign section nothing happens.

[DavidLee]

Hi Bryan

I am so sorry you are not able to download your crawl report. We are seeing a few members not able to access parts of our site due to browser security settings, anti-virus, and or firewalls. If you have a firewall you will want to make sure to allow all traffic from *.moz.com as we have a few servers handling different parts of our web app. For reports they will be downloaded from vanguard.moz.com which I believe is being blocked. I was able to download the report using your credentials.

Let me know if you are able to isolate any of the above areas.

Hope it works!

[digitalmedialounge]

Hello David.

Its not giving me a option to block or allow.  When I click on the button, nothing happens.  Is this how the button would act if what you say is correct?

[digitalmedialounge]

I am still not able to get the button to work.  what OS and browser are you using?

[DavidLee]

Hi Bryon

I am able to download your report in Firefox ver. 24, I can reply to you with a copy if you can submit a support request at http://moz.com/help/contact

Set the subject to attn: david and I will grab the ticket and send it over and we can continue our correspondence through email.

[digitalmedialounge]

David.. I was able to use Chrome and download it.  Im not sure why Firefox was not able to?

Thanks for you help

[DavidLee]

Hi Bryon

That is very strange! We have mostly seen Firefox work opposed to Chrome and other browsers. There may be an issue with installed plug-ins, extensions, or security settings that could be blocking our database. I did have one member re-install Firefox for similar issue that worked. Maybe that could work for you as well.

[poelstra]

I can't download craw results either using Firefox or Chrome on Fedora 19 (Linux).