Facebook and Google+ Not Properly Picked Up

[steve215]

Hello,

I have been having issues for some time now getting my Google+ and Facebook activity to show in the social media section of site explorer. Was anyone else having this same issue? I have verified my website to both pages and the Facebook page receives a considerable amount of traffic so it is very confusing to me. Any help is much appreciated.

Thank You

Steve

[Davenport-Tractor]

Steve,

You diden't give any details about what you have done so far with linking you MOZ account with Google and Facebook, so here is what we have done, and our stats are working perfectly.

First go to the MOZ website, log in with your credentials. Then go to the "Profile" tab. Or go to this page: http://moz.com/community/users/account number. account number is replaced with your number. Click on the edit button, and you will see your different Social networks along with your social network account numbers or links. The google+ social account only needs to have your Google+ number in it. that will look like "110264763816136484790". it may take a day or two for the information to pass correctly. (Ours worked whither 5 minuets)

As far as the facebook profile all you need to do is put in your facebook name.

Now back from the profile page you should be able to see the full and correct address link to your social network. You should be able to now click on the updated social networks and be whisked away to that page. If not then you should try and change the information by modifying the address until is does work.

Don't forget to read about linking your Facebook account and what that number actually represents. If I remember correctly it doesn't represent "Likes" it represents "Shares"

Allen

[ChiarynMiranda]

Hey Steve,

While it is difficult to look into exactly what you are seeing without knowing the site you are researching, there are a few reasons that you may be seeing a discrepancy in Open Site Explorer. First, we can only show data for users that have public profiles, so no private users will be counted toward your likes.

Also, the number of likes or +1a for a specific URL from your website will be different than the number of likes or +1s on your business page in Facebook or Google+. For example, the number of people that have like moz.com on Facebook from the on site widget is 2095 (http://screencast.com/t/ueiSZsx7hxd), but the number of people that have liked our business page at www.facebook.com/moz is 127k (http://screencast.com/t/bZ8I17sRL). If you research your site URL, it will not match up with the number of likes on the Facebook business page. You would have to input the specific facebook.com URL to see that data.

I hope this clears things up. Please let me know if you have any other questions.

Chiaryn
Help Team Ninja