Potential problems with my site

[SteveTran2013]

Dear Mozzers

I hope you can help me with the following problems:

My site is up and running for a year now and may be there has been problem with the homepage, because it ranks on first page for a competitive keyword on Google.com and Google.com.au only, however in other countries it just shows up as internal page and does not rank well.

google.com/Google.com.au: homepage ranks top 10  (example.com)
Other countries (.co.uk, .ca..ect) an internal page shows up, example.com/internalpage.html - shows on page 3-4. I can not find the homepage of example.com anywhere around top 1000.

Can you please tell me what are the potential problems.

Thank you very much.

BR/Tran

[Chris.Menke]

Steve,

Has it been like this since the beginning or is this a relatively new issue? It seems kind of penalty-related, but have you looked  closely at the differences in the back links of the two pages--internal and external?  How about duplicate content coming from those countries--have you checked for that?

[KarlBantleman]

Hi Steve,

Is your website a .com.au site? If you want to rank well in .co.uk etc then you may need to look at setting up a UK version and using Webmaster tools to let Google know. However, as Chris said, it does sound like you may been hit with a penalty. Is this the case for all pages on the website and keywords?

[SteveTran2013]

Dear Kris and Karl

You are totally correct, we may be hit by a penalty which we do not know. Our website is a .com website.

Not only homepage, all of our internal page does not have good ranking at all. I requested a reconsideration report to Google but they emailed back saying that our site does not have any problems with spam/linking or manipulative ranking.

Note: May be our site was hit because I bought the domain from someone else who also built a website before selling and doesnot have any ranking at all.

What do you suggest please?

P/S: our site content is 100% unique, even we write long description for each category, NO duplication.

[KarlBantleman]

You would have only received a message in Webmaster tools if you had got a manual penalty, if it is an algorithm penalty you wouldn't have got any message. I would have a look at all your inbound links and see if any look unnatural, it would also be useful to look at your website structure to make sure there are no glaringly obvious errors that may be hindering you.

[SteveTran2013]

Dear Karl

Thank you very much, it seems you offer SEO service, can you help us with that, how can I contact you?

Thank you,

Tran

[KarlBantleman]

Hi Steve,

yeah of course, send me an emails to karlb@deepred55.co.uk and give me some more details, eg website and what has been done on it in the past.

thanks,

Karl