MOZ toolbar not recognising me as signed in

[experiencedays]

Since SEOMoz became MOZ, my toolbar is no longer working. Is this a known issue?

I'm definitely signed into the account (hence this email), but the toolbar still requests login.

Apologies if I'm not the only one to report it.

Robb

[jon.white]

Hey Robb!

Have you updated to the latest version of the MozBar (version 2.60)?  We updated the MozBar last week, including a change to authentication.  Most browsers will automatically do this for you (typically on a restart) - but you may need to do this manually.  We have published some instructions here http://moz.com/help/pro/mozbar

Let me know if this fixes the problem!

Jon

[experiencedays]

Jon

I replied to this via email and I'm wondering if you received it? I only ask as the first response was very prompt.

Robb

[jon.white]

Hi Robb,

I am sorry - I did not see your reply to my response.  Maybe you could re-post in this thread? Sorry you are having trouble.

Jon

[experiencedays]

I'll try Jon. All the Moz forum emails are crashing my outlook every time they arrive. That was part of the response I sent!

[experiencedays]

Response was as follows:

Hi Jon

Yes, I have 2.6 installed. I’ve now uninstalled it and wil try again tomorrow.

I also had a lot of problems trying to read, open and reply to this email. Your emails seem to crash outlook in a similar vein that Paypal emails used to: https://www.google.co.uk/search?q=paypal+emails+cause+outlook+to+creash&rlz=1C1LENP_enGB485GB485&oq=paypal+emails+cause+outlook+to+creash&aqs=chrome.0.57.5928j0&sourceid=chrome&ie=UTF-8#rlz=1C1LENP_enGB485GB485&q=paypal+emails+cause+outlook+to+crash&spell=1&sa=X&ei=xNSsUdbZLMW00QXdgYHgDg&ved=0CCsQvwUoAA&bav=on.2,or.r_qf.&bvm=bv.47244034,d.d2k&fp=62ecb0084cfd0724&biw=1600&bih=809  - but only since the change to MOZ.

This email took 25 mins and various freezes and restarts. Screen grab attached.

Robb

F1KrURV

[jon.white]

Wow!! Sorry to hear that. I will follow up this side and let you know if we have seen any similar issues.

On the MozBar - let me know how you get on with version 2.6.

Jon